A VPN Company Canceled All Lifetime Subscriptions, Claiming It Didn’t Know About Them Leave a comment

The brand new homeowners of VPN supplier VPNSecure have drawn ire after canceling lifetime subscriptions. The homeowners instructed clients that they didn’t know in regards to the lifetime subscriptions after they purchased VPNSecure, they usually can not honor the purchases.

In March, complaints began showing on-line about lifetime subscriptions to VPNSecure not working.

The primary public response Ars Technica discovered got here on April 28, when lifetime subscription holders reported receiving an e mail from the VPN supplier saying: “To proceed offering a safe and high-quality expertise for all customers, Lifetime Deal accounts have now been deactivated as of April twenty eighth, 2025.”

A replica of the e-mail from “The VPN Safe Group” and posted on Reddit notes that VPNSecure had beforehand deactivated accounts with lifetime subscriptions that it stated hadn’t been utilized in “over 6 months.” The message famous that VPNSecure was acquired in 2023, “together with the expertise, area, and buyer database—however not the liabilities.” The e-mail continues:

Sadly, the earlier proprietor didn’t disclose that 1000’s of Lifetime Offers (LTDs) had been bought by means of platforms like StackSocial.

We found this solely months later—when a big portion of our assets had been strained by these LTD accounts and excessive help quantity from customers, who by means of a part of the database, supplied no sustaining earnings to assist us enhance and preserve the service.

VPNSecure is providing affected customers discounted new subscriptions for both $1.87 for a month (as a substitute of $9.95), $19 for a 12 months (as a substitute of $79.92), or $55 for 3 years (as a substitute of $107.64). The offers can be found till Might 31, per the e-mail.

This week, customers reported receiving a follow-up e mail from VPNSecure offering extra particulars about why it made its daring and sudden transfer. Screenshots of the e-mail shared on Reddit say that the acquisition by InfiniteQuant Ltd. (which is a distinct firm than InfiniteQuant Capital Ltd., an InfiniteQuant Capital rep instructed Ars through e mail) was “an asset solely deal.”

A VPNSecure consultant claimed on the evaluations website Trustpilot that the present homeowners “didn’t acquire entry to the shopper database till months” after the acquisition. In response to VPNSecure’s homeowners, their acquisition netted them “the tech, the model, and the infrastructure/expertise—however not one of the firm, contracts, funds, or obligations from the earlier homeowners.”

The present homeowners stated they didn’t sue the vendor as a result of “a company lawsuit would’ve price greater than the whole buy of the enterprise.”

VPNSecure additionally apologized to any clients who felt caught off guard by the modifications, famous their backlash, and thanked those that bought new subscriptions.

The e-mail’s authors claimed that they may have chosen to close down VPNSecure after studying in regards to the lifetime subscriptions however “selected the exhausting path.” Additionally they emphasised they “by no means will” promote lifetime subscriptions.

Unaware of Lifetime Subscriptions

Prospects have been incredulous about VPNSecure’s homeowners not understanding in regards to the bought lifetime subscriptions earlier than shopping for the corporate. The agency’s e mail to clients this week stated the present homeowners reviewed six to 12 months of VPNSecure’s prior “financials” earlier than making the acquisition, however the itemizing, revenue and loss statements, and communications by no means talked about lifetime offers.

The e-mail included a hyperlink to a VPNSecure gross sales itemizing dated April 2023 that reveals an “estimated valuation” of $282,090–$344,770 and doesn’t point out lifetime subscriptions.